AMP ADS Fails Update Every Single Time, regardless of version

Technical Support
1

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OS Name/Version: Windows Server 2025

Product Name/Version: (Always use the full version number - not ‘Latest’) Currently running version 2.6.2.6 - 20250804.1

Problem Description: AMP regularly fails updates. The past three updates I have been unable to update without first COMPLETELY uninstalling and then reinstalling AMP. Rebuilding all of the server instances from backups is both time consuming, and doesn’t always work. Every single time I try to update through the update menu, the application claims it is updating, restarts, and then throws the following error in the deployment log:

:Anonymous21:49:13
Exception in API call Core/GetUpdates
UnauthorizedAccessException
[0] (UnauthorizedAccessException) : You do not have permission to use this method (GSMyAdmin.WebServer.GetUpdates) at this time. This method requires the Session.Exists permission.
   at GSMyAdmin.WebServer.WebAttributes.InvokeMethod(String MethodName, JObject Data, HttpContext context, IWebSession Session, WebMethodsBase MethodsClass, IPAddress RealIP)
   at GSMyAdmin.WebServer.ApiService.InvokeAPI(HttpContext context, IWebSession session, JObject data, String requestModule, String requestMethod)

To be explicit, this same issue was observed when attempting to update from version 2.6.2.2 to 2.6.2.4, AND from 2.6.2.4 to 2.6.2.6. It is now AGAIN occurring when attempting to update from 2.6.2.6 to 2.6.2.8…

Steps to reproduce:

  • Attempt to update AMP
  • AMP restarts
  • AMP never updates but instead produces the above output

Actions taken to resolve so far:

Continued attempts at update, support ticket (submitted month ago, went unanswered despite filling out entirely), uninstall/reinstall.

2

Best to follow the update guide: How to update AMP to the latest version

1 Like
3

So, from a user perspective the software should not have a button to upgrade if there is a known issue and the workaround is command line, but I’m assuming that’s a separate issue…

For brevity’s sake, anyone who has the same issue on Windows Server:

  1. Stop all instances
  2. Open PowerShell as Administrator (can just right-click open it as Administrator from the ADS user profile)
  3. run ampinstmgr upgradeall to update ADS as well as child instances.

AMP should restart, and you should now be on the latest version. This worked for me at least.

4

Too brief, lol - you missed updating AMP Instance Manager

The actual brief version is - use the script at the bottom of the guide on Windows

1 Like
5

Oh lawd I didn’t see you made that. Bravo!

Cheers for the help mate!

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